DCD Customer Service


Quality: Guaranteed!

At Dove Chocolate Discoveries® we are committed to quality first and foremost, which is why we back 100% of our products with a satisfaction guarantee:

Your products should reach you in excellent condition. Your satisfaction is guaranteed or we will replace it. That’s our promise to you.

Should your products arrive in unsatisfactory condition, please contact your Chocolatier or Customer Service so that we can make it right for you.

Shipping & Delivery Information

If you’ve ever had chocolate melt quickly in your hand, then you know the challenges that come with shipping premium chocolate during all four seasons of the year! As part of the world’s largest chocolate company, we are uniquely experienced in delivering the highest quality product. That’s why we use refrigerated trucks, ice packs and/or other materials to ensure our signature chocolate products arrive at your doorstep in perfect condition…guaranteed!

GROUND SHIPPING RATES

Orders That Ship with a Party*

Order Total

Shipping Rate

Up to $25

$5.50

$25.01 - $50

$6.50

$50.01 - $75

$7.70

$75.01+

10% of order total

* Your order will ship with all the party orders and will deliver to the Host’s address as specified in the order.

GROUND SHIPPING RATES

Orders That Ship Direct to Customers*

Order Total

Shipping Rate

Up to $50

$10

$50.01 - $100

$15.50

$100 - $150

$22.50

$150 - $200

$24.50

$200.01+

12% of order total

* Your order will ship directly to the shipping address you specify in the order.

SHIPPING LIMITATIONS

Please note that we cannot ship to P.O. Boxes, Puerto Rico, or international destinations. We are not responsible for delivery delays experienced by carries due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons.

EXPEDITED SHIPPING

Expedited shipping availability varies by location. You will see the expedited options available for the delivery address at checkout. During warm weather months we ship all orders on a 2 business day delivery schedule to ensure quality on arrival.

SHIPPING TIMEFRAMES

With standard ground shipping, we guarantee shipments to arrive within 10 business days. Orders are not shipped on Saturdays or Sundays to ensure minimal time in transit. We want our chocolate to reach you and your gift recipients looking and tasting just as fresh as when we shipped it!

NO SIGNATURE REQUIRED

We do not require a signature upon delivery. (However, the driver might decide to ask for a signature, which is at their discretion.) No signature required means the package will be left at the shipping address, which could mean that it is left at the doorstep. Please choose a secure shipping address to ensure your product can be delivered safely. We are not responsible for lost or stolen packages after delivery is made.

 

Returns: We Want You to be Happy!

Dove Chocolate Discoveries offers a one-year, 100% money-back satisfaction guarantee on all purchases. If you are dissatisfied with a product for any reason, you may return that product in its original package and shipping container, along with the original sales receipt, to your Chocolatier within a year of purchase, for either replacement or a full refund of the purchase price.

Need Help?

We welcome your questions and comments. Please contact us using any of the methods provided – we’d love to hear from you!

Need to make a Return?

Contact your Personal Chocolatier. If you don't know your Chocolatier, you can reach out to DCD directly.
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